Terms and Conditions

    By your use of our services you agree to these Terms and Conditions, and you certify that you are 18 years old or older and are able and competent to give Clan de Banlieue rights as detailed in these Terms and Conditions and to comply with these Terms and Conditions. The services are not intended for individuals under the age of 18.

    Please read it carefully. When you use any current or future Clan de Banlieue services you will be subject to these guidelines.

    MODIFICATIONS TO THESE TERMS AND CONDITIONS

    Clan de Banlieue reserves the right, at any time and without notice, to add, to change, update or modify these Terms and Conditions. Any such change, update or modification will be effective immediately upon posting on the services. We suggest that you check these Terms and Conditions periodically for changes.

    PRIVACY

    Clan de Banlieue uses personal information like your name, address, email, phone number only for the shipping of products. Personal information transmitted to us will never be sold or shared to third parties.

    ACCOUNT

    If you create an account on the services it is your responsibility to maintain the confidentiality of your account information and password, and for protecting and restricting access to such information. You understand and agree that you are responsible for all activities that occur using your account or password.

    OUR ITEMS

    The images of the items on the website or mobile are for illustrative purposes only. We have made every effort to display the colours accurately, we cannot guarantee that your screen’s display can accurately display the colour of the item.

    ORDER ACCEPTANCE

    Acknowledgement of your order means that Clan de Banlieue has received your order request. It does not mean that your order has been accepted or shipped.

    Clan de Banlieue always tries to keep items on stock and updated. We will verify the availability and price of an item before it is shipped. If an item’s correct price is higher than the stated price or if the item is no longer available we may cancel your order and notify you of such cancellation via email.

    PRICING AND PAYMENT

    ​To understand how we collect, use and safeguard the information you may provide to us via the Services, including personal information, please review our Privacy Policy

    The prices displayed are quoted in Euros. Prices and availability information are subject to change without notice. Prices do not include delivery costs.

    We offer the following payment options: iDeal, Paypal, Bank contact, Visa and Mastercard Credit Card.

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your Credit Card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    DELIVERY

    Once an order is placed it cannot be canceled. Once the order is received, you can send the item(s) back by following our return policy. Please allow at least 3-5 business days for order processing and verification.

    For international orders, please allow at least 5-7 business days for order processing and verification. Please note that you are responsible for paying the delivery costs at checkout (including costs of return). Clan de Banlieue will not calculate, invoice or collect any taxes, duties, import fees or charges other than shipping costs at checkout.

    Purchased items will be delivered worldwide by our standard delivery service DPD. As soon as your order has been shipped, you will receive a confirmation with a track and trace number​. We can not be held responsible for late deliveries, because we do not have control over this.

    We are unable to combine shipping on multiple orders.

    DURING SALE PERIODS

    • Returning items

    Sale items can’t be returned or refunded.

    • Exchanging sale items

    Unfortunately, it is not possible to exchange sale purchases. All sales are final.

    • Sale order got cancelled

    It may happen that your order will be cancelled because of out of stock items. An item may appear on stock, but is possibly purchased by another customer at the same time. Our apologies for this misunderstanding.

    • Restock of sale items

    We never guarantee that an item will be restocked. First come, first served. 

    • Didn't receive a confirmation email

    If you do not receive an email from us within a few hours of placing your order, be sure to check your spam folder.  If you are still unable to locate the confirmation email for your order, please contact our customer service team at [email protected]

    LOST OR DAMAGED ITEM(S)

    Clan de Banlieue will make an effort to deliver the ordered item(s) by complete and in good condition. We are not responsible for any missing or damaged items caused by the delivery company. In case that the delivered item(s) are damaged or not complete, we request you to contact us as soon as possible.

    REFUNDS AND RETURNS

    Clan de Banlieue offers you the option to return certain items within 30 days of purchase. Certain items are non-returnable (hats, underwear, socks, swimwear, gloves). Anything that has been purchased online can also be returned in-store (Zaagmolendrift 53, Rotterdam). All items must be unworn and unwashed, with all original Clan de Banlieue tags still attached. Items that has been worn, used, altered or damaged will not be accepted. Clan de Banlieue reserves the right to refuse return of any product that does not meet to these conditions. Any costs sustained by the customer to return a product are non-refundable. When returning products, please make sure that the delivery is traceable because we are not responsible foR any damage or losses done by the delivery company. As soon as we received your return, it will take approximately 10 business days to process your refund. 

    Sale items can’t be returned or refunded.

    MISCELLANEOUS

    Clan de Banlieue reserves the right to monitor any and all use of the Services. Clan de Banlieue also reserves the right to investigate and take legal action against any illegal and/ or unauthorized use of the Services and/ or materials.

    These Terms and Conditions contain the entire agreement between you and Clan de Banlieue with respect to the subject matter and supersede all prior or contemporaneous agreements, understandings, and representations, whether written, oral, or otherwise.

    CONTACT DETAILS

    Zaagmolendrift 53
    3036JX ROTTERDAM
    VAT NUMBER: NL855959046B01                                                                                                     COC NUMBER: 65044150

    Questions about the Terms and Conditions should be sent to us at [email protected]

    Login

    Forgot your password?

    • All your orders and returns in one place
    • The ordering process is even faster
    • Your shopping cart stored, always and everywhere

    compare0

    Please accept cookies to help us improve this website Is this OK? YesNoMore on cookies »