Terms and conditions
WELCOME TO OUR WEBSITE
By your use of our services you agree to these Terms and Conditions, and you certify that you are able and competent to give Clan de Banlieue rights as detailed in these Terms and Conditions and to comply with these Terms and Conditions.
Please read it carefully. When you use any current or future Clan de Banlieue services you will be subject to these guidelines.
MODIFICATIONS TO THESE TERMS AND CONDITIONS
Clan de Banlieue reserves the right, at any time and without notice, to add, to change, update or modify these Terms and Conditions. Any such change, update or modification will be effective immediately upon posting on the services. We suggest that you check these Terms and Conditions periodically for changes.
Clan de Banlieue uses personal information like your name, address, email, phone number only for the shipping of products. Personal information transmitted to us will never be sold or shared to third parties.
If you create an account on the services it is your responsibility to maintain the confidentiality of your account information and password, and for protecting and restricting access to such information. You understand and agree that you are responsible for all activities that occur using your account or password.
The images of the items on the website or mobile are for illustrative purposes only. We have made every effort to display the colors accurately, we cannot guarantee that your screen’s display can accurately display the color of the item.
Acknowledgement of your order means that Clan de Banlieue has received your order request. It does not mean that your order has been accepted or shipped.
Clan de Banlieue always tries to keep items on stock and updated. We will verify the availability and price of an item before it is shipped. If an item’s correct price is higher than the stated price or if the item is no longer available we may cancel your order and notify you of such cancellation via email.
PRICING AND PAYMENT
The prices displayed are quoted in Euros. Prices and availability information are subject to change without notice. Prices do not include delivery costs.
We offer the following payment options: iDeal, Paypal, Bank contact, Visa and Mastercard Credit Card.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your Credit Card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Once an order is placed it cannot be canceled. Once the order is received, you can send the item(s) back by following our return policy. Please allow at least 1-3 business days for order processing and verification.
For international orders, please allow at least 5-7 business days for order processing and verification. Please note that you are responsible for paying the delivery costs at checkout (including costs of return). Clan de Banlieue will not calculate, invoice or collect any taxes, duties, import fees or charges other than shipping costs at checkout.
Purchased items will be delivered worldwide by our standard delivery service DPD. As soon as your order has been shipped, you will receive a confirmation with a track and trace number. We can not be held responsible for late deliveries, because we do not have control over this.
We are unable to combine shipping on multiple orders.
DURING SALE PERIODS
- Returning or exchanging sale products
Sale products can’t be refunded. It’s only possible to exchange sizes if they are in stock at the moment we process your return.
Sale order got cancelled
It may happen that your order is cancelled because of out of stock products. During our sale period, we have an enormous amount of traffic on our website.That means that a product may appear on stock but is possibly purchased by another customer at the same time. Our apologies for this misunderstanding.
- Restock of sale products
We never guarantee that a product will be restocked. First come, first served.
Didn't receive a confirmation email
If you do not receive an e-mail from us within a few hours of placing your order, be sure to check your spam folder. If you are still unable to locate the confirmation e-mail for your order, please contact our customer service team at [email protected]
LOST OR DAMAGED ITEM(S)
Clan de Banlieue will make an effort to deliver the ordered item(s) by complete and in good condition. We are not responsible for any missing or damaged items caused by the delivery company. In case that the delivered item(s) are damaged or not complete, we request you to contact us as soon as possible.
REFUNDS AND RETURNS
Clan de Banlieue offers you the option to return certain items within 30 days of purchase. Certain items are non-returnable (hats, underwear, socks, swimwear, gloves). Anything that has been purchased online can also be returned in-store (Zaagmolendrift 53, Rotterdam). All items must be unworn and unwashed, with all original Clan de Banlieue tags still attached. Items that has been worn, used, altered or damaged will not be accepted. Clan de Banlieue reserves the right to refuse return of any product that does not meet to these conditions. Any costs sustained by the customer to return a product are non-refundable. When returning products, please make sure that the delivery is traceable because we are not responsible foR any damage or losses done by the delivery company. As soon as we received your return, it will take approximately 10 business days to process your refund.
Sale items can’t be returned or refunded.
Clan de Banlieue reserves the right to monitor any and all use of the Services. Clan de Banlieue also reserves the right to investigate and take legal action against any illegal and/ or unauthorized use of the Services and/ or materials.
These Terms and Conditions contain the entire agreement between you and Clan de Banlieue with respect to the subject matter and supersede all prior or contemporaneous agreements, understandings, and representations, whether written, oral, or otherwise.
VAT NUMBER: NL855959046B01 COC NUMBER: 65044150
Questions about the Terms and Conditions should be sent to us at [email protected]